Terms & Conditions

Terms & Conditions

Please read carefully the following Terms and Conditions. Placing any online orders, and proceeding through this website deems that you have read and accept the following terms and conditions. Website www.emmas.ie and www.emmajanemcguire.com provided by Emma’s So Naturals, and David Fallon T/A Emma’s Eco-Soy Candles, VAT registered number: IE6917332P registered in Ireland at:

Your statutory rights are not affected. For European Consumer Rights regarding distance selling please refer here.

Online Orders via our ECWID online store:

By placing an order you are offering to purchase a product from us and are  subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.

Characteristics of goods:

Emma’s So Naturals – Eco Soy Candles are handmade from all natural products and as such are subject to certain variations in colour and appearance, while we always try to maintain some uniformity, sometimes fluctuations in storage temperatures can cause some of the pure essential oils to leak to the surface. These can simply be wiped away and your candle enjoyed as normal. Very cold temperatures can cause the wax to crack, but this should not affect the burning or quality otherwise of your candle.

Payment Terms:

We currently only accept payment securely via PayPal and Credit Card via Swipe, through our ECWID online store. All prices are quoted in Euro and are inclusive of VAT (23%). We use pure essential oils, which have a tendency to fluctuate in price. We reserve the right to amend prices of our products, to amend our pure essential oil recipes, or to discontinue products as required without notice. Limited Edition seasonal products are only available while stocks last. If we unexpectedly sell out of your chosen products we will advise you of this delay in delivering your order and will also offer you an alternative product or a full refund.

Shipping:

We offer standard mail with An Post or Courier (Fastway) options through our ECWID online store. Standard delivery with An Post, within the republic of Ireland is free of charge for orders over €20 as of 27/12/16, so long as the customer selects that option from the ‘Change Shipping’ choice in the online Shopping Basket at the time of ordering. Otherwise additional postage and packing will be charged, which the customer is notified of during the order confirmation process in their basket. We reserve the right to use the Courier (Fastway) delivery service – when doing so proves to be cheaper than when posting with An Post (free delivery will still apply for qualifying orders and if this option has been selected at the checkout).

 

Dispatch and Delivery Times:

Orders are usually dispatched within 24 hours of receiving the order notification, excluding weekends and ROI bank holidays. Dispatch times may vary according to availability and are subject to any to any delays resulting from postal delays or force majeure for which we will not be responsible.

Ireland Standard Post Delivery Times: 3 to 5 working days (no parcel tracking available).

Ireland Courier Delivery Times: 2 to 3 working days (with parcel tracking (Fastway)).

Mainland UK & Mainland Europe Standard Post Delivery times: 5 to 8 working days (no parcel tracking available).

Mainland UK & Mainland Europe Courier Delivery times: 3 to 5 working days (with parcel tracking).

A note about our packaging: We re-use boxes and jiffy-packs when available, or use new recyclable boxes, and our own shredded waste paper. To protect your candles in transit, we typically use green biodegradable (in landfill) bubble wrap and green packing nuts, or else if it’s not green in colour then we are re-using and recycling other packaging materials that we have received, rather than throwing them out and hope that it will continue to be re-used or recycled as much as possible. We are a very environmentally conscientious company and that ethos reflects in all aspects of our production, we want to be more eco-friendly to the environment and will always use that option when choosing products, raw ingredients and packaging.

Undelivered items:

Courier delivery: should you not receive your order within the stated timeframe, please get in touch and we will endeavour to trace your delivery with the relevant courier service used.

Standard Post: should you not receive your delivery with in 21 days, please contact your local postal delivery office and request a search by them to locate your delivery, copying info@emmas.ie on correspondance. If a search by your own postal service is unsuccessful, we will assess the shipping method used, and we may re-ship items to you, upon receipt of a written request from you the customer, for one occurance of non-delivery only.

 

Product Returns:

Returns are accepted when products are still new and unused, at the customers expense within 14 days of receipt to:  When goods have been found to be faulty or damaged you are entitled to a full refund or replacement, we can refund any reasonable standard postal charges paid for returning goods that have been found to be faulty or damaged only with proof of postage or receipt of posting. A refund will be issued using the PayPal or Stripe refund facility only. When returning items you are advised to obtain proof of posting. We cannot accept responsibility for returned parcels lost in transit.

Order Cancellations:

Cancellations are only accepted before the order has been dispatched. Orders are usually dispatched within 24 hours of receipt excluding weekends and ROI bank holidays. If an order has been dispatched prior to the cancellation request, the order will be considered valid and you,  the customer will remain liable for the full payment. Cancellations can be by contacting us using the contact form above, or at the following:

Emma's So Naturals Business Card
Emma’s So Naturals Business Card

Your Privacy:

Any information collected from you will be used solely for the purpose of processing your order and providing the best customer service to you. We will never sell on or disclose information to any third party. We may use your email address to send you occasional newsletters and product information via Mailchimp, and you can choose to unsubscribe from this service through the link provided on the newsletter email.  Any information passed through 3rd parties (Contact form, ECWID, Mailchimp & PayPal) from this website, is passed through a secure connection on the internet. Information regarding the use of your personal information can be requested by contacting us using the contact form above or at the following:

Emma's So Naturals Business Card
Emma’s So Naturals Business Card

Legal:

These terms of use shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

Queries:

If you wish to ask us any questions, or discuss any problem about Emma’s So Naturals products or services please contact us using the contact form above, or at the following:

Emma's So Naturals Business Card
Emma’s So Naturals Business Card

 

Disputes:

Should any attempts to resolve a consumer dispute fail, online traders are required to provide information on an Online Dispute Resolution (ODR) platform. The Competition and Consumer Protection Commission (CCPC) is the competent authority in the State for the purposes of the directive and enforcement of the regulations. If you wish to make a complaint you can do so here (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN)