Terms & Conditions
Please read carefully the following Terms and Conditions. Placing any online orders, and proceeding through this website deems that you have read and accept the following terms and conditions. Website www.emmas.ie & www.emmassonaturals.com are provided by Emma’s So Naturals (TM), Emma Fallon and David Fallon T/A Emma’s Eco-Soy Candles, VAT registered number: IE6917332P registered in Ireland at:
Copyright for the material offered on the website and store pages, trademark, ownership of the site, by Emma’s So Naturals (TM), Emma Fallon and David Fallon T/A Emma’s Eco-Soy Candles, VAT registered number: IE6917332P registered in Ireland at:
Your statutory rights are not affected. For European Consumer Rights regarding distance selling please refer here.
Characteristics of goods:
Emma’s So Naturals products are handmade from all natural ingredients and as such are subject to certain , unpredictable variations in colour, size, volume, burn-time and appearance and while we always try to maintain some uniformity, sometimes fluctuations in storage temperatures can cause separation and some of the pure essential oils to leak to the surface. These can simply be wiped away and your candle enjoyed as normal. Very cold temperatures can cause the wax to crack, but this should not affect the burning or quality otherwise of your candle. Sometimes wax may contract in very cool temperatures and may retract from the container in full or in part, movement during transport can cause the wax to come dislodged and to come lose from its container and again should not affect the burning or quality otherwise of your candle.
3rd party items that we resell via our online store and our Eco-Mart are subject further to the terms and conditions of the relevant manufacturer.
Purchases made via our online store:
Emma’s So Naturals (TM)/ Emma’s Eco-Soy Candles ecommerce online store is hosted by ECWID. Our ecommerce online store can be accessed through www.emmas.ie , www.emmassonaturals.com or through our various social media channels.
By placing an order you are agreeing to purchase a product from us and are subject to the following terms and conditions. All orders are subject to stock availability and confirmation of the order, total price plus shipping costs, if any.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
Limited Edition seasonal products are only available while stocks last. If we unexpectedly sell out of your chosen products we will advise you of this delay in delivering your order and will also offer you an alternative product or a full refund.
Our online store will currently only accept payment securely via PayPal and Credit/Debit Cards via STRIPE, through our ecommerce platform ECWID . All prices are quoted in Euro and are inclusive of Irish VAT. We use pure essential oils, which have a tendency to fluctuate in price. We reserve the right to amend prices of our products, to amend our pure essential oil recipes, or to discontinue products as required without notice.
We can only accept one voucher code per order on our e-commerce platform ECWID .
Voucher codes do not include Shipping fees, these must be paid separately.
We can only accept one Gift Card code per order on our e-commerce platform ECWID .
Gift Card codes do not include Shipping fees, these must be paid separately.
Voucher Codes and Gift Cards are not the same. You will have received a Gift Card from a known person as a gift. A discount code, on the other hand, will have been offered from certain promotional partners; subscription emails, from social media campaigns, etc.
Delivery within the Republic of Ireland & Northern Ireland via courier is free of charge for orders over €50 for a limited time, so long as the customer selects that option from the ‘Change Shipping’ choice in the online Shopping Basket at the time of ordering. Otherwise additional postage and packing may be charged, of which the customer is notified during the order confirmation process in their basket. Free ROI & NI delivery for orders over €50.00 will apply when the order total, after any vouchers or discounts are applied, totals €50.00 and above. Free ROI & NI shipping by courier for orders over €50.00 will apply to one single delivery address only. Multiple delivery addresses are not accepted within our online store. If you wish to have multiple orders delivered to separate addresses, please place separate orders, with one order per delivery address. Outside of the Republic of Ireland our export shipping service providers vary, selected by us at the time of shipping.
We offer standard mail shipping worldwide with An Post for an additional charge through our ECWID online store.
Dispatch and Delivery Times:
Courier Delivery: 2 – 7 day service. Standard delivery: orders are usually dispatched within 2-7 days of receiving the order notification, excluding weekends and ROI bank holidays and any personal holidays/ sick days. Dispatch times may vary according to availability and are subject to any to any delays resulting from postal delays or force majeure for which we will not be held responsible.
Ireland Standard Post Delivery Times: 3 to 7 working days (no parcel tracking available).
Ireland Courier Delivery Times: 1 to 7 working days (with parcel tracking (Fastway)).
Mainland UK & Mainland Europe Standard Post Delivery times: 5 to 8 working days (no parcel tracking available).
Mainland UK & Mainland Europe Courier Delivery times: 3 to 5 working days (with parcel tracking).
A note about our packaging: We re-use boxes and jiffy-packs when available, or use new recyclable boxes and waste paper. To protect your candles in transit, we typically use corrugated paper, or we are re-using and recycling other packaging materials that we have received (occasionally plastics), rather than throwing them out and hope that it will continue to be re-used or recycled as much as possible. We are a very environmentally conscientious company and that ethos reflects in all aspects of our production, we want to be more eco-friendly to the environment and will always use that option when choosing products, raw ingredients and packaging. We use a lot of packaging to protect your purchases, especially around our glass tumbler candles & ceramics in order to avoid damages in transit, and inconvenience and the extra cost these damages can cause to us. We welcome your packaging back to re-use, if you, the customer wishes to incur the cost of posting it back to us.
Courier delivery: should you not receive your order within the stated timeframe to 14 working days, please get in touch and we will endeavour to track & trace your delivery with the relevant courier service used.
Standard Post: should you not receive your delivery with in 21 days, please contact your local postal delivery office and request a search by them to locate your delivery, copying firstname.lastname@example.org on correspondance. If a search by your own postal service is unsuccessful, we will assess the shipping method used, and we may re-ship items to you, upon receipt of a written request from you the customer, for one occurance of non-delivery only.
Returns are accepted when products are still new and unused, at the customer’s expense within 14 days of receipt to:
Cancellations are only accepted before the order has been dispatched. You will receive email notification when your order has been dispatched. If an order has been dispatched prior to the cancellation request, the order will be considered valid and you, the customer will remain liable for the full payment. Cancellations can be made by contacting us by replying to your order confirmation email, by using the contact form above, or at the following:
Our Collecting and storing of your personal data is necessary for the purpose of processing , billing and shipping your order and for providing the best customer service and after sales service to you. Follow up emails concerning your order status are automated and sent direct from our ecommerce platform ECWID.
For shipment of your smaller online store delivery or for delivery outside of Ireland we use AnPost and/or various other couriers depending on the best price quoted. For An Posts’s Privacy Policies click here.
We use PARCEL2GO for export deliveries where your Full Name, Address, and Postcode are required and stored for location. Telephone Number, and Email address are required and stored, for the purpose of contacting you should there be an issue with your delivery. For Parcel2Go’s Privact policy click here.
Your acceptance of these terms and conditions indicates your consent to collecting and using your personal data in these ways, when processing and delivering your online store orders. If you are unhappy with any of these services or their privacy policies and you wish us to use a specific delivery method, please let us know with your order in the order notes section or by email.
For product alerts, future news and special offer newsletters we collect and store your full name and email address via a third party MAILCHIMP which is inked in with our payment facilities PAYPAL and STRIPE and our ecommerce platform ECWID . Any personal data collected from you when placing your order is done so securely through our ecommerce platform and individual payment processing facilitators. Your acceptance of these terms and conditions indicates your consent to collecting and using your personal data as is required. You are free to opt-out of these emails at anytime and unsubscribe from this service through the link provided on the newsletter email. Any information passed through 3rd parties (Contact form, ECWID, STRIPE & PayPal) and through our shipping providers from this website, is passed through a secure connection on the internet. Information regarding the use of your personal information is below, and can be requested by contacting us using the contact form above or at the following:
Emma’s So Naturals (TM) collect, store and process your data and personal information through third party ecommerce and payment processing companies MAILCHIMP ,PAYPAL, STRIPE and ECWID. Emma’s So Naturals(TM) use these companies as we believe them to be amont their best in class, as they offer the highest international standard for secure data exchanges for online stores and payment systems, however Emma’s So Naturals (TM) are are not responsible for the information practices or the content of such third-party websites. We encourage you to review the privacy policies of third-partywebsites (linked above) to further understand their information practices.
We collect information from you to promote use of our services to you and others. For example, if we collect your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and we think you might benefit from using another Service we offer, we may send you an email about that. Acceptance of these terms and conditions indicates your consent to collecting and using your personal data. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use information we collect in order to advertise our Services to you or suggest additional features of our Services that you might consider using. In addition, we may use your Personal Information to advertise our Services to potential or other users like you.
In respect to our email marketing provider MAILCHIMP: the below extract has been taken from https://mailchimp.com/legal/privacy/:
Information We Collect:
For more information regarding your email subscriptions visit: https://mailchimp.com/legal/privacy/
Credit Card information
Ecwid itself and our store in particular doesn’t deal with our customers’ credit card information. Ecwid doesn’t collect, store or process such data in any way.Instead, Ecwid supports a number of popular payment gateways that process your customers payment information. All of these payment processors can be divided into two groups based on the way they interact with Ecwid.
Payments on the payment processor’s secure page
When a customer places an order, Ecwid sends the order information to the payment processor and then redirects the customer securely to the payment gateway’s website page where they enter their credit card information. When the payment is done, the payment processor sends a reply (callback) containing the payment status to Ecwid. So, a customer’s payment information is processed on the payment processor side using a secure protocol.
Payments completed without leaving the store page
Some payment processors (Stripe, Square, etc.) are integrated with Ecwid quite differently. When these payment processors are used in a store, customers are not redirected to the payment processor page. They see the payment form right on the checkout page of the store.
In this case Ecwid works within a customer’s browser. Meaning when a customer enters their credit card information, the data is not transferred to the server where your website or store is located. Ecwid connects directly to the payment gateway via a highly secure channel and sends a request with the order information. This information is not transferred to Ecwid servers, and is not stored or collected by us. The payment gateway performs all the necessary operations with this data and returns a callback with the payment status to Ecwid.
This solution was verified and approved by Qualified Security Assessor (QSA).
It is legally obligatory in Irish Law to store financial transaction data for 6 years after any transaction has occured.
Collecting, storing and using personal data is necessary in the functions of an ecommerce website. like this one. We do not collect, store and use your personal data without consent. As it is impossible to place an order without first collecting your personal data and your subsequently agreeing to these Terms and Conditions, the fact that an order is placed with Emma’s So Naturals (TM) is a confirmation of your consent.
Social media platforms and widgets: Our Websites include social media features, such as the Facebook Like button, Instagram, Pinterest PIN, Snapchat and Twitter Follow buttons. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, Snapchat, Pinterest, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
If you wish to ask us any questions, or discuss any aspect of Emma’s So Naturals products or services please contact us using the contact form above, or at the following:
Should any attempts to resolve a consumer dispute fail, online traders are required to provide information on an Online Dispute Resolution (ODR) platform. The Competition and Consumer Protection Commission (CCPC) is the competent authority in the State for the purposes of the directive and enforcement of the regulations. If you wish to make a complaint you can do so here (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN)