Terms & Conditions

Please read carefully the following Terms and Conditions. Placing any online orders, and proceeding through this website deems that you have read and accept the following terms and conditions. Website www.emmas.ie & www.emmassonaturals.com are provided by Emma’s So Naturals (TM),  Emma Fallon and David Fallon T/A Emma’s Eco-Soy Candles, VAT registered number: IE6917332P registered in Ireland at:

Copyright for the material offered on the website and store pages, trademark,  ownership of the site, by Emma’s So Naturals (TM),  Emma Fallon and David Fallon T/A Emma’s Eco-Soy Candles, VAT registered number: IE6917332P registered in Ireland at:

Your statutory rights are not affected. For European Consumer Rights regarding distance selling please refer here.

Characteristics of goods:

Emma’s So Naturals products are handmade from all natural ingredients and as such are subject to certain , unpredictable variations in colour, size, volume, burn-time and appearance and while we always try to maintain some uniformity, sometimes fluctuations in storage temperatures can cause separation and some of the pure essential oils to leak to the surface. These can simply be wiped away and your candle enjoyed as normal. Very cold temperatures can cause the wax to crack, but this should not affect the burning or quality otherwise of your candle.  Sometimes wax may contract in  very cool temperatures and may retract from the container in full or in part, movement during transport can cause the wax to come dislodged and to come lose from its container and again should not affect the burning or quality otherwise of your candle.

3rd party items that we resell via our online  store and our Eco-Mart are subject further to the terms and conditions of the  relevant manufacturer.

Purchases made via our online store:

Emma’s So Naturals (TM)/ Emma’s Eco-Soy Candles ecommerce online store is hosted by ECWID. Our  ecommerce online store can be accessed through www.emmas.ie , www.emmassonaturals.com or through our various social media channels.

By placing an order you are agreeing to purchase a product from us and are  subject to the following terms and conditions. All orders are subject to stock availability and confirmation of the order, total price plus shipping costs, if any.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.

Limited Edition seasonal products are only available while stocks last. If we unexpectedly sell out of your chosen products we will advise you of this delay in delivering your order and will also offer you an alternative product or a full refund.

Payment Terms:

Our online store will currently only accept payment securely via PayPal and Credit/Debit Cards via STRIPE, through our  ecommerce platform ECWID . All prices are quoted in Euro and are inclusive of Irish VAT. We use pure essential oils, which have a tendency to fluctuate in price. We reserve the right to amend prices of our products, to amend our pure essential oil recipes, or to discontinue products as required without notice.

Voucher Codes:

We can only accept one voucher code per order on our e-commerce platform ECWID .

Voucher codes do not include Shipping fees, these must be paid separately.

Gift Cards:

We can only accept one Gift Card code per order on our e-commerce platform ECWID .

Gift Card codes do not include Shipping fees, these must be paid separately.

Voucher Codes and Gift Cards are not the same. You will have received a Gift Card from a known person as a gift. A discount code, on the other hand, will have been offered from certain promotional partners; subscription emails, from social media campaigns, etc.

Shipping:

Delivery within the Republic of Ireland & Northern Ireland via courier  is free of charge for orders over €50 for a limited time, so long as the customer selects that option from the ‘Change Shipping’ choice in the online Shopping Basket at the time of ordering. Otherwise additional postage and packing may be charged, of which the customer is notified during the order confirmation process in their basket. Free ROI & NI delivery for orders over €50.00 will apply when the order total, after any vouchers or discounts are applied, totals €50.00 and above. Free ROI & NI shipping by courier for orders over €50.00 will apply to one single delivery address only. Multiple delivery addresses are not accepted within our online store. If you wish to have multiple orders delivered to separate addresses, please place separate orders, with one order per delivery address. Outside of the Republic of Ireland our export shipping service providers vary, selected by us at the time of shipping.

We offer standard mail shipping worldwide with An Post for an additional charge through our ECWID online store.

Dispatch and Delivery Times:

Courier Delivery: 2 – 7 day service. Standard delivery: orders are usually dispatched within 2-7 days of receiving the order notification, excluding weekends and ROI bank holidays and any personal holidays/ sick days. Dispatch times may vary according to availability and are subject to any to any delays resulting from postal delays or force majeure for which we will not be held responsible.

Ireland Standard Post Delivery Times: 3 to 7 working days (no parcel tracking available).

Ireland Courier Delivery Times: 1 to 7 working days (with parcel tracking (Fastway)).

Mainland UK & Mainland Europe Standard Post Delivery times: 5 to 8 working days (no parcel tracking available).

Mainland UK & Mainland Europe Courier Delivery times: 3 to 5 working days (with parcel tracking).

A note about our packaging: We re-use boxes and jiffy-packs when available, or use new recyclable boxes and waste paper. To protect your candles in transit, we typically use corrugated paper, or we are re-using and recycling other packaging materials that we have received (occasionally plastics), rather than throwing them out and hope that it will continue to be re-used or recycled as much as possible. We are a very environmentally conscientious company and that ethos reflects in all aspects of our production, we want to be more eco-friendly to the environment and will always use that option when choosing products, raw ingredients and packaging. We use a lot of packaging to protect your purchases, especially around our glass tumbler candles & ceramics in order to avoid damages in transit, and inconvenience and the extra cost these damages can cause to us. We welcome your packaging back to re-use, if you, the customer wishes to incur the cost of posting it back to us.

Undelivered items:

Courier delivery: should you not receive your order within the stated timeframe to 14 working days, please get in touch and we will endeavour to track &  trace your delivery with the relevant courier service used.

Standard Post: should you not receive your delivery with in 21 days, please contact your local postal delivery office and request a search by them to locate your delivery, copying info@emmas.ie on correspondance. If a search by your own postal service is unsuccessful, we will assess the shipping method used, and we may re-ship items to you, upon receipt of a written request from you the customer, for one occurance of non-delivery only.

Product Returns:

Returns are accepted when products are still new and unused, at the customer’s expense within 14 days of receipt to:  When goods have been found to be faulty or damaged you are entitled to a full refund or replacement, we can refund any reasonable standard postal charges paid for returning goods that have been found to be faulty or damaged only with proof of postage or receipt of posting. A refund will be issued using the PayPal or Stripe refund facility only. When returning items you are advised to obtain proof of posting. We cannot accept responsibility for returned parcels lost in transit.

Order Cancellations:

Cancellations are only accepted before the order has been dispatched. You will receive email notification when your order has been dispatched. If an order has been dispatched prior to the cancellation request, the order will be considered valid and you,  the customer will remain liable for the full payment. Cancellations can be  made by contacting us by replying to your order confirmation email, by using the contact form above, or at the following:

Privacy:

Our Collecting and storing of your personal data is necessary for the purpose of processing , billing and shipping your order and for providing the best customer service  and after sales service to you. Follow up emails  concerning your order status are automated and sent  direct from our ecommerce platform ECWID.

For shipment of your  online store delivery  within Ireland we use AnPost and FASTWAY couriers. FASTWAY Couriers require your Full Name, Address, and Eircode/Postcode, for location. Telephone Number, and Email address are required  and stored for the purpose of contacting you should there  be an issue with your delivery. We provide FASTWAY Couriers with this information  online via their SCURRI portal, as it has been provided by you, for managing, labelling  and tracking of all deliveries. For FASTWAY Courier’s own Privacy Policy click here.

For shipment of your smaller online store delivery or for delivery  outside of Ireland we use AnPost and/or various other couriers depending on the best price quoted. For An Posts’s Privacy Policies click here.

We use PARCEL2GO for export deliveries  where your Full Name, Address, and Postcode  are required and stored for location. Telephone Number, and Email address are required and stored, for the purpose of contacting you should there  be an issue with your delivery. For Parcel2Go’s Privact policy click here.

Your acceptance of these terms and conditions  indicates your consent  to collecting and using your personal data  in these ways, when  processing and delivering your online  store orders. If you are unhappy with any of these services or their privacy policies and you wish us to use a specific delivery method, please let us know with your order in the order notes section or by email.

For product alerts, future news and special offer newsletters we collect  and store your full name and email address via  a third party MAILCHIMP which is inked in with our payment facilities PAYPAL and STRIPE and  our ecommerce platform ECWID .  Any personal data collected from you  when placing your order  is done so securely through our ecommerce platform and  individual payment processing facilitators.  Your acceptance of these terms and conditions  indicates your consent  to collecting and using your personal data as is required. You are free to opt-out of these emails at anytime and unsubscribe from this service through the link provided on the newsletter email.  Any information passed through 3rd parties (Contact form, ECWID, STRIPE  & PayPal) and through our shipping providers from this website, is passed through a secure connection on the internet. Information regarding the use of your personal information is below, and can be requested by contacting us using the contact form above or at the following:

Emma’s So Naturals (TM) collect, store and process  your data and personal information through third party  ecommerce and payment processing companies MAILCHIMP ,PAYPAL, STRIPE and ECWID.  Emma’s So Naturals(TM) use these companies as we believe them to be  amont their best in class, as they offer the highest international standard for secure data exchanges for online stores and payment systems, however Emma’s So Naturals (TM) are are not responsible for the information practices or the content of such third-party websites. We encourage you to review the privacy policies of third-partywebsites (linked above) to further understand their information practices.

Your Information:

We collect information from you to promote use of our services to you and others. For example, if we collect your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and we think you might benefit from using another Service we offer, we may send you an email about that.  Acceptance of these terms and conditions  indicates your consent  to collecting and using your personal data. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use information we collect in order to advertise our Services to you or suggest additional features of our Services that you might consider using. In addition, we may use your Personal Information to advertise our Services to potential or other users like you.

In respect to our email marketing provider MAILCHIMP: the below extract  has been taken from https://mailchimp.com/legal/privacy/:

Information We Collect:

(a) Information you voluntarily provide to us: When you sign up for and use the Services, consult with our customer service team, send us an email, post on our blog, integrate the Services with another website or service (for example, when you choose to connect your e-commerce account with MailChimp), or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your or your Subscribers’ name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, occupation, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred to the United States and stored by us, as described in our Terms of Use and in this Privacy Policy.

(b) Information we collect automatically: When you use the Services or browse one of our Websites, we may collect information about your visit to our Websites, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our Websites or other websites. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Statement here.

For more information regarding your email subscriptions visit: https://mailchimp.com/legal/privacy/

Credit Card information

Ecwid itself and our store in particular doesn’t deal with our customers’ credit card information. Ecwid doesn’t collect, store or process such data in any way.Instead, Ecwid supports a number of popular payment gateways that process your customers payment information. All of these payment processors can be divided into two groups based on the way they interact with Ecwid.

Payments on the payment processor’s secure page

When a customer places an order, Ecwid sends the order information to the payment processor and then redirects the customer securely to the payment gateway’s website page where they enter their credit card information. When the payment is done, the payment processor sends a reply (callback) containing the payment status to Ecwid. So, a customer’s payment information is processed on the payment processor side using a secure protocol.

Payments completed without leaving the store page 

Some payment processors (Stripe, Square, etc.) are integrated with Ecwid quite differently. When these payment processors are used in a store, customers are not redirected to the payment processor page. They see the payment form right on the checkout page of the store.

In this case Ecwid works within a customer’s browser. Meaning when a customer enters their credit card information, the data is not transferred to the server where your website or store is located. Ecwid connects directly to the payment gateway via a highly secure channel and sends a request with the order information. This information is not transferred to Ecwid servers, and is not stored or collected by us. The payment gateway performs all the necessary operations with this data and returns a callback with the payment status to Ecwid.

This solution was verified and approved by Qualified Security Assessor (QSA).

It is legally obligatory  in Irish Law to store financial transaction data for 6 years after any transaction has occured.

Consent

Collecting, storing and using personal data is necessary in the functions of an ecommerce website. like this one. We do not collect, store and use your personal data without consent. As it is impossible to place an order without  first collecting your personal data and your subsequently agreeing to  these Terms and Conditions, the fact that an order is placed with Emma’s So Naturals (TM) is a confirmation of  your consent.

Social Media

Social media platforms and widgets: Our Websites include social media features, such as the Facebook Like button, Instagram, Pinterest PIN, Snapchat and Twitter  Follow buttons. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter,  Snapchat, Pinterest, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Links to third-party websites: Our Websites include links to other websites, whose privacy practices may be different from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Legal:

These terms of use shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

Queries:

If you wish to ask us any questions, or discuss any aspect of Emma’s So Naturals products or services please contact us using the contact form above, or at the following:

Disputes:

Should any attempts to resolve a consumer dispute fail, online traders are required to provide information on an Online Dispute Resolution (ODR) platform. The Competition and Consumer Protection Commission (CCPC) is the competent authority in the State for the purposes of the directive and enforcement of the regulations. If you wish to make a complaint you can do so here (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN)